Jobs
We hire aspiring coffee professionals committed to authenticity and professional growth who are excited to be part of a workplace where they can make a positive difference in people's day.
Current opportunities
Director of Retail Operations
About Highwire Coffee Roasters:
Highwire delivers "Approachable Excellence" by serving world-class coffee in a welcoming environment.
Position Summary:
Reporting to the CEO, this role leads all operational aspects of Highwire Coffee's retail locations, focusing on customer experience, employee experience, revenue growth, cost control, and operational efficiency.
Responsibilities:
- Strategic Leadership: Develop and implement strategies for financial success, customer satisfaction, and growth.
- Operations Management: Oversee daily operations at all cafes, including staffing, scheduling, inventory, quality control, and compliance.
- Financial Performance: Build budgets, analyze financial data, and mentor managers on using data to optimize operations.
- Team Development: Recruit, hire, train, and develop a high-performing team. Conduct performance reviews and provide coaching.
- Culture Building: Champion Highwire's culture, create a positive work environment, and implement appreciation programs.
- Operational Efficiencies: Streamline processes, improve efficiency, and manage maintenance, repairs, and capital improvements.
Qualifications:
- 5+ years of experience in cafe operations leadership, with 2+ years in multi-unit leadership.
- Proven track record of driving growth, profitability, and customer satisfaction.
- Superior analytical skills, solid business and financial acumen.
- Excellent interpersonal and communication skills.
- Excellent organizational, planning, and time management skills.
- Dynamic and outgoing personality with a passion for developing and motivating teams.
- Ability to give and receive constructive feedback and demonstrate a commitment to personal growth.
- Deep understanding and love for the specialty coffee industry.
- Ability to travel regularly between all Highwire locations.
What's in It for You:
- The opportunity to play a pivotal role in shaping the future of a beloved and growing coffee company.
- A competitive compensation and benefits package.
- A collaborative and supportive work environment where your contributions are valued.
- The chance to work with passionate coffee professionals and be part of a thriving community.
- Unlimited access to some of the best coffee in the world!
Compensation ranges from $80k-$125k per year. Benefits include subsidized health insurance, PTO, and 401K with a company match. Come help us shape the future of a dynamic, growing, local company!
If you are a passionate multi-unit leader who thrives in a coffee shop environment, we encourage you to apply.
Please send resume and cover letter to info@highwirecoffee.com
Fulfillment Specialist
Reporting to Highwire’s Product Director, the Fulfillment Specialist will be responsible for overseeing the distribution and management of products across multiple store locations. This role involves coordinating inventory, ensuring consistent stock levels, maintaining store presentation standards, and fulfilling orders efficiently. The Fulfillment Specialist will also work closely with other departments to balance distribution needs and identify sales opportunities.
Key Responsibilities
- Oversee product distribution and optimize ordering processes to maintain ideal stock levels.
- Manage merchandise and prevent stockouts at all locations.
- Ensure product displays are clean, organized, and meet company standards.
- Manage order fulfillment, including before/after-hours distribution and restocking.
- Operate a company vehicle to transport inventory and fulfill distribution tasks.
- Collaborate with other departments to streamline distribution and minimize operational strain.
- Coordinate pickups of green coffee and tea from the Annex.
- Manage coffee pallet deliveries to Whisha.
- Deliver products to local wholesale clients.
- Identify new wholesale customers and sales opportunities.
- Picking up and returning empty totes or crates to the warehouse
- Manage customer orders and special requests
- Communicate with dispatchers regarding delivery updates
- Maintain a clean and organized vehicle
Requirements and Qualifications
- Experience in inventory or merchandise management
- Ability to work independently
- Valid driver's license
- Flexible schedule, including evenings and weekends
- Strong communication skills
- Attention to detail
- Ability to lift up to 50 lbs
This position starts between $23 and $25/hr, and with demonstrated positive contributions over time can grow up to $28/hr.
In addition to monetary compensation, Highwire’s benefits package includes opportunities for 70% subsidized medical and vision insurance. A 401(k) retirement fund with matching from the company will be offered after 1 year of employment.
Interested candidates should send a cover letter and resume to sam@highwirecoffee.com
Barista
If you're the person customers look forward to seeing in the morning, and can crush a bar rush while staying cool, we'd like to hear from you! A Highwire barista is a student of hospitality and coffee. A barista strives to delight our customers by being approachable, coffee-focused, detail-oriented, and operationally excellent. They are a pleasure to work with, connect with our guests in authentic and meaningful ways, and ultimately create someplace special. They are values-focused, results-driven, and learn the Highwire way to help drive growth and loyalty for their location.
We start all new baristas at $18.67/hr plus tips with a plan for growth up to $20.67/hr and beyond with promotions. We offer training, health insurance, PTO, and 401K with a company match. You get free coffee to drink and a bag of coffee or tube of tea to take home each week.
We're hired up for the moment, but check back here to see when we're hiring.
In the meantime, let us know if we should meet you!
Terrific Barista Candidates Apply Here!
Store Manager
We are looking for the next person to lead our team at Prescott Market in West Oakland!
Are you an experienced leader who gets psyched about leading a team to deliver coffee and connection excellence? Do you create great spaces to work, where people can develop personally and professionally, grow their strengths, and be part of something special? If these sound like you, and you’re values-focused, results-driven, operationally solid, and ready to serve our growing community, drop us a line!
And we're always down to talk with inspiring leaders who want to explore future opportunities here.
Hit the link below if you'd like us to know about you.
Job Requirements:
- Exceptional customer service and hospitality practices, love of specialty coffee and connecting with people.
- 2 years in a store/cafe manager or leadership role
- Ability to quickly assess the needs of a location or team and map out a plan to address
- Current accredited CA Food Safety Certification (manager level) or certification within 30 days post-hire. Highwire will pay for the certification
- Basic understanding of California labor regulations and laws
- Current accredited sexual harassment and abusive conduct prevention training for supervisors within 30 days post-hire. Highwire will pay for the certification.
- Excellent interpersonal and communication skills – both oral and written.
- The ability to exercise independent judgment and decision-making skills in line with the values and standards of Highwire.
- Ability to lead changes that come with a growing business, and prioritizing the need to run a fast-paced environment
- Basic familiarity and comfort with using and troubleshooting technology systems such as Square POS, Shopventory/Thrive, Google Docs, Gmail, Basecamp, wifi networks...
- Comfort with basic coffee/foodservice equipment maintenance and troubleshooting.
Store Manager compensation ranges from $27 - $34/hr. We offer training, subsidized health insurance, PTO, and 401K with a company match. You get a bag of coffee or tube of tea to take home each week, as well as free coffee at work.